All reservations requests whether provisional or confirmed must be received by e-mail or telephone. Reservations only become effective after payment of a deposit.
A deposit of 1/3 of the total value is required to secure a booking and it has to be paid within 7 days after the request date. Deposit can be paid by bank/post transfer (please refer to bank details reported in "price list" section). After deposit payment, client will receive an official booking confirmation ("voucher").
Booking cancellation, for any reason whatsoever, must be communicated in advance by written notice. In case of cancellation, the following conditions will apply::
• Cancellation prior to 30 days of your arrival date, the full 50% deposit shall be retained.
• Cancellation within 30 days of your arrival date will forfeit the full hire amount paid (100%).
Even complying with 50% refund terms,cancellation will be subject to a of 30,00 euro for operating costs.
Check-in time is from 16:00 to 22:00. Guests are expected to provide Identity documents for each person to be submitted.
We kindly ask the guests to inform us, about any eventual delay on arrival time with reasonable advance notice. Guests are expected to check-in within 11:00 a.m. of the following day or to give notification of a delayed arrival; otherwise, reservation will be cancelled. Guests are also expected to pay the balance in full upon 48 hours after their arrival; otherwise, reservation will be cancelled.
Delays in arrivals or anticipated departures will not be refunded.
Check-out must be done prior to 10:00 AM on the day guests are scheduled to depart.
Early departures (the night before scheduled departure) shall be agreed upon. The Guest agrees to ensure that the Accommodation is left reasonably clean and tidy. The Guest agrees to pay an additional 25,00 charge to cover the expense of additional, unusual cleaning required because the Guest fails to comply with this clause.
6. BALANCE PAYMENT
Guests are requested to pay the outstanding balance upon their arrival, by cash or debit/credit card.
7. REFUNDABLE DEPOSIT
A refundable security deposit of 150,00 Euro (in case of young groups 100 euro per person) against damages is required. On Guest's departure, the apartment will be checked in order to ensure that it has not been damaged in any way and the deposit will then be returned. The Guest must allow the Company and/or its agents to enter the Accommodation to inspect and confirm the state of it.
Damages must be reimbursed as per current prices. Complaints regarding the apartment status must be notified without undue delay within 24 hours upon the arrival; otherwise they will not be accepted. The Guest undertakes to keep the accommodation and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the booking period and to avoid excessive noise or antisocial behavior and disturbance of neighbors. Not complying with these terms can result in immediate eviction.
In case of armored door key / magnetic entering cards loss, guests are expected to immediately inform the direction. Loss will imply a 5o euro refund for keys and 20 euro for magnetic cards.
8. ACCOMODATION TERMS
For safety reasons and according to national law, guests must be submitted upon their arrival and related visitors must be announced to reception. Administrative staff reserves the right to allow or disallow visits for a few hours, within 11:00 pm of the same day and after presenting a valid Identification document for any visitor. Otherwise visitors will be asked to pay 1 nightstay and to comply with registration procedures.
Friends and/or relatives staying overnight or longer in guest's apartment need to be previously authorized and submitted upon identification (even complying with minimum number of extra guests, as per maximum persons allowed in the apartment).
Indeed, price list refers to number of persons allowed in each apartment, kids included.
Costa Residence is not allowed to provide any info regarding his guests' stay, according to privacy law; therefore, visitors shall be announced at reception desk and wait in the hall.
We recommend to respect night (from 00:00 to 7:30 a.m.) and day resting time (from 1:00 p.m. to 16:00 p.m.).
Minors must be accompanied by their parents or by a responsible adult. Those are responsible for minors during all their stay and are required to pay attention to them in common spaces and apartments. Kids (or minors) security and behavior is a direct responsibility of their parents/tutors. Costa Residence will not be held responsible for them in any case.
Animals will be allowed exclusively inside ground floor apartments. Only quiet, small dogs (maximum weight 12/13 kg) and current on vaccinations are allowed. They must be kept off the furniture/sofa/bed and under proper control. Their presence has to be notified during booking procedures. Their acceptance, will be subject to a charge of 40,00 euro for cleaning operation and specific disinfestation.
In case of annoying behavior or damages to people/things, Costa Residence management reserves the right to evict the guest and his or her party to leave the Property with immediate effect; evicted attendees will not receive a refund and will be charged for the damage incurred.
11. RESIDENCE RESPONSABILITIES
Costa residence direction will be relieved from any responsibility for each of the following points:
• Damages or services interruption due to third parties or unforeseen circumstances;
• Personal belongings/valuable items/money loss inside the apartment (Guests are responsible for the safety of their own belongings);
• Cars' theft or damages; guests are informed that parking lots assigned are unattended.
Guests are responsible for the apartment assigned and for any possible damage to Costa Residence or third persons resulting from their behavior/actions inside the assigned accommodation. Guests also hereby state Costa Residence is relieved from any responsibility deriving from injuries or accidents occurred during their stay in the assigned apartment.
In respects of all disputes relating above mentioned cases, the Court of Teramo will have exclusive jurisdiction.
12. APARTMENT ASSIGNMENT
Apartment reservations are subject to availability, implying the possibility for guests to select among Costa Residence floor/exposition vacant solutions. Anyway, in case of unforeseen circumstances or logistic reasons, Costa Residence reserves the right to change the apartment assigned with another one of equal/superior value, as per price list parameters.
13. TERMS/REGULATIONS ACCEPTANCE
Reservation automatically implies the acceptance and the compliance with all 13 TERMS/CONDITIONS that might be implemented (terms added in due time by separate document) considering them worthwhile to improve Costa Residence services and to better comply with guests requests. Residence's personnel is authorized to enforce the rules and inform the administration of any non-compliance.
Non-compliance with any point of this terms and, in general, with social behavior/conduct (causing damages to people/things) will result in immediate guests' eviction, at any time and without notice.